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In today's extremely competitive business environment, organizations require
a complete solution for managing all voice, fax, and email communications.
These solutions must be scaleable, affordable, and easy to administer.
All of these requirements must be met using reputable products from a
single provider committed to the telecommunications marketplace. The fully
integrated messaging solution that meets these needs today is the Millennium
Voice Processing System (MVPS). No other voice processing system in the
marketplace can match its unique combination of flexibility, scalability,
system integration, and overall value. The MVPS is available in four models:
the rack-mountable Series 5000, the Series 3000, the Series 1000, and
the Series 500. All platforms offer extensive functionality and a highly
efficient means of managing communications.
All models except the Series 500 are shipped with 5 seats of Unified Messaging
and will support the following optional software modules:
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Fax-on-Demand Module - available in four-port increments
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Fax Messaging/Broadcast Module - available in four-port increments
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VoiceClusters (Patents Pending) Digital Networking Module - requires
network card
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AMIS Analog Interface Module - for analog networking with other voice
mail systems
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Foreign Language Prompts - for multilingual applications
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Unified Messaging - available in 25- or 50-seat increments
The Unified Messaging Module enables users to access and manage all voice,
fax, and email messages from a single interface: the Microsoft© Outlook
email client. Our standards-based approach to messaging, using such protocols
as Simple Mail Transport Protocol (SMTP) and Internet Messaging Access
Protocol (IMAP), is an integral part of eOn's unified messaging strategy,
providing maximum flexibility for integration with additional email servers
and clients.
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capabilities
include the following:
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ePlayer - the "command center" for managing voice
and fax messages. The ePlayer works seamlessly to provide
Calling Party Information (if available), message send/forward/reply
capabilities, and extensive control over the user's mailbox
features.
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User Control of Mailbox - the user has extensive control over
general mailbox settings (i.e., greetings, notifications, announcements),
message options (i.e., LIFO/FIFO, date/time), and Auto Attendant
call handling.
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Visual Call Screening - the ability to visually control incoming
calls, with options to accept the call, reject the call (route
call to voice mail through the Auto Attendant), or transfer
the call to another party.
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Visual Control of Announcements/Distribution Lists - now users
have visual control over their personal announcements and distribution
lists (personal and/or system lists). The "wizard-based"
approach guides users through the process of creating or modifying
these items.
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Networking Capabilities
The MVPS is fully network-aware, providing system connectivity
to networks running under Microsoft© Windows networking, Novell
NetWare©, IBM OS/2 Warp, and Artisoft LANtastic. The MVPS supports
the TCP/IP networking protocol. The Series 5000 MVPS platform incorporates
a Network Interface Card (NIC) necessary to interface with the LAN/WAN
(the NIC is available as an option on the Series 3000 and Series
1000). Four methods of networking are supported. These extremely
cost-effective approaches to networking greatly extend the overall
capabilities of the MVPS family of voice processing solutions: |
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VoiceClusters (Patents Pending) - VoiceClusters technology
links multiple MVPS servers together into a single, high-speed
global messaging system using a WAN.
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AMIS - The Audio Messaging Interchange Specification (AMIS)
analog protocol allows integration of the MVPS with voice processing
systems from other vendors.
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Remote Message Delivery (RMD) - The RMD method is an analog-based,
proprietary networking protocol included at no charge with every
MVPS eOn delivers. The RMD protocol is employed between two
or more network nodes.
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Centralized voice mail - A single, centralized voice processing
platform saves money, speeds information sharing between hub
and remote locations, allows for multi-site distribution lists,
and simplifies the task of adding new extensions.
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Fax Capabilities
, a full
range of fax capabilities is available to the end user without purchasing
additional hardware. Two options are available:
provides fax
messaging and fax broadcast capability in a single application.
is used to create fax
document libraries. |
Millennium Voice Processing System - Benefits
to work with the Millennium.
This powerful combination of switching and voice processing solutions
delivers an extremely tight integration, providing benefits not
available with other solutions. Here are just some examples of how
an organization can benefit from the optimized MVPS integration: |
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Calling party name/number for internal and external callers
(if available) gives users necessary information about the caller,
including access messages, which can indicate that a caller
reached the mailbox but did not leave a message.
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One-button call return and message response for internal and
external callers saves users time.
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Intelligent up-front paging allows the calling number to be
displayed on a pager.
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Multiple message forwarding allows messages to be forwarded
to multiple recipients/distribution lists.
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of today's communication
media into a single, robust platform - the Millennium Voice Processing
System - provides a sensible, cost-effective approach to meeting
your communications needs.
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