is a standards-based solution that extends
the Millennium's native CSTA interface to include support for third party
CSTA, TSAPI, and TAPI applications. The Millennium CTI Server provides
customers with a common open-platform, based on the broadly supported
CTI interfaces, for building sophisticated, cost-effective computer telephony
with existing customer databases and third-party
TAPI applications, the Millennium CTI Server can provide visual call
control and call monitoring to enable presentation of caller information
based on Caller ID, ANI, or DNIS.
Features of the Millennium CTI Server include
Integration with TAPI applications: The CTI
Server integrates with Windows TAPI-compliant applications, such
as Microsoft Outlook®, via the eOn Telephony Service Provider
Interface (TSPI), which ties the TAPI application to the Millennium
for making and receiving calls with the simple click of a mouse.
Third-party TAPI-compliant applications, such as PC-phone control,
contact management, personal information managers, and intelligent "screen
pop" software, can be integrated cost effectively with the call
processing features of the Millennium.
Support for Custom Applications: Your programmers
can build custom applications that meet your specific needs.
Millennium CTI Server benefits include...
Improved Customer Satisfaction: Callers get
quicker and better service because personnel who answer the
calls can have access to customer records from the moment they
pick up the phone.
Cost effectiveness: Efficient delivery of
caller information to the agent desktop means that calls are
shorter, reducing network costs and enabling agents to handle
higher call volumes. Also, pricing for the Server is based
on the number of licenses required.