SX-200 Small to Medium Business
Advanced communications solutions for small and medium-size business The Mitel Networks™ SX-200® PBX telephone system answers the needs of small businesses with as few as 10 people as well as companies with up to 650 telephone extensions, whether they are in one location or spread across a campus
environment. It offers modular functionality, unlimited scalability, centalized management and networking capabilities, all second to none. The Mitel Networks SX-200 supports open industry standards allowing it to integrate converged voice
and data applications and emerging technologies.

Intelligent Evolution Investment Protection At Mitel Networks, we’ve never believed in asking our customers to forklift their existing systems in order to take advantage of our latest innovations. The system comes with Mitel Networks leading five year hardware warranty and is designed to migrate to Mitel Networks next generation IP platform with minimal effort and maximum investment protection.

Feature-Rich Communications that Deliver
Competitive Advantage
The SX-200 platform offers small and medium-sized organizations performance, reliability and capabilities normally associated with today’s larger organizations’ communications system. Running Mitel Networks’ powerful LIGHTWARE™ software, SX-200 systems support literally hundreds of call handling capabilities and a comprehensive range of communications applications and solutions that help enhance operations and deliver competitive advantage.

Automated Attendant
SX-200 systems provide full automated attendant
capabilities for call handling without the need for human
intervention. SX-200 systems can support both traditional
touch-tone-based auto attendant and the Mitel Networks
6500 Speech-Enabled Attendant.

Voice Mail Integration
The SX-200 is able to integrate tightly with Mitel Networks
messaging solutions. If your requirements are for e-mail,
voice mail or wireless in unified messaging, then try the Mitel
Networks 6500 Speech-Enabled Unified Messaging solution.

Automatic Call Distribution (ACD)
SX-200 systems support ACD functionality for customer
interaction and help desk applications, including priority
answering, time and predictive overflow, ACD real-time
event monitoring, recording and speech access to all
messages in a unified box. In order to further enhance ACD
functionality, please refer to our Mitel Networks 6100
Contact Center Solutions.

Networking
SX-200 systems support advanced trunking including T1,
ISDN and E&M, allowing organizations to take advantage
of networking services and private network applications.
Multiple fiber-distributed SX-200 systems can also be
linked to provide a seamless network with centralized
attendant and messaging, using enhanced Q.SIG options.

Branch Office/ Teleworker Support
The Mitel Networks XpressOffice™ solutions provide
teleworkers, remote contact center agents and personnel in
branch offices access to SX-200 voice and data networks
equal to their colleagues at the head office.

Call Identification (CLID)
SX-200 systems support ANI and DNIS (where available) to
allow individual users to identify important incoming calls.

Multiple Music/Message On Hold Sources
SX-200 systems can provide a different Music/Message On
Hold source for up to 25 tenant groups in one system,
allowing different audiences to be targeted with different
messages.

Flexible Paging Options
SX-200 systems support individual, group and organizationwide
paging via overhead or telephone speakers.

Emergency 911 Support and Emergency 911 and
Off-Hook Alarm
SX-200 provides Emergency 911 information to emergency
services, and Emergency 911 and off-hook alarm
notification to the console and display sets.