Looking to deploy powerful and unique value-added services that drive adoption, retention and revenue? Want to develop applications that increase your revenue, differentiate your products and attract new customers? Because of the enormous growth in contact center deployment and the increasing demand for Customer Relationship Management (CRM) applications, there has never been a better time to capitalize on the speech recognition explosion.

TTS technology is now a powerful alternative whenever a computerized application needs to communicate with a customer or user and so especially useful in telephone services. Though recorded material still provides the highest quality, recordings are often impractical due to cost or time constraints.MATRIX² Text-to-Speech commands are available to be used for Text-to-Speech conversion. Text-to-Speech conversion is also automatically done from text files while playing prompts if a prompt file of suitable format is not found.

Rather than recording voice
files, with MATRIX² the developer can type in a script and the TTS (Text-to-Speech) software will convert it on the fly and play it back to the customer over the phone.


With US $700 billion at stake, the call center market is becoming increasingly competitive. Companies need to aggressively improve customer service to maintain profits and preserve customer loyalty. Customers want personalized service 24 hours a day, seven days a week and they want to access such services via the phone or the Web. A Voice-Enabled Internet Call Center allows companies to integrate a broad range of exciting new services designed to increase sales, cut costs and improve customer service.

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