and unique value-added services that drive adoption, retention and revenue?
Want to develop applications that increase your revenue, differentiate
your products and attract new customers? Because of the enormous growth
in contact center deployment and the increasing demand for Customer Relationship
Management (CRM) applications, there has never been a better time to capitalize
on the speech recognition explosion.
 is now a powerful alternative whenever a computerized
application needs to communicate with a customer or user and so especially
useful in telephone services. Though recorded material still provides
the highest quality, recordings are often impractical due to cost or time
constraints.MATRIX² Text-to-Speech commands are available to be used
for Text-to-Speech conversion. Text-to-Speech conversion is also automatically
done from text files while playing prompts if a prompt file of suitable
format is not found.
files, with MATRIX² the developer
can type in a script and the TTS (Text-to-Speech) software will convert
it on the fly and play it back to the customer over the phone. |
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the
call center market is becoming increasingly competitive. Companies
need to aggressively improve customer service to maintain profits
and preserve customer loyalty. Customers want personalized service
24 hours a day, seven days a week and they want to access such services
via the phone or the Web. A Voice-Enabled Internet Call Center allows
companies to integrate a broad range of exciting new services designed
to increase sales, cut costs and improve customer service. |
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